United Home Goods – Refund & Return Policy

At United Home Goods, we are committed to providing a reliable and worry-free shopping experience. Your satisfaction matters to us, and we want you to feel fully confident when purchasing from our store. This Refund & Return Policy outlines how returns, exchanges, and refunds are handled to ensure transparency and trust at every step.

We offer a 14-day return window, which means you have 14 days from the date your order is delivered to request a return. To qualify for a return, the item must be in the same condition as when you received it. It must be unworn, unused, and unwashed, with all tags attached and in its original packaging. A receipt or valid proof of purchase is also required to complete the return process. Items that do not meet these conditions may not be eligible for a refund.

Starting a return is simple. Visit our Contact Page and tell us your order number, the item you wish to return, and a brief explanation of the issue. Our team will respond promptly with instructions on how to proceed, including where to send your return. You may contact us at any time with questions or concerns related to your return, and our support specialists will be happy to assist you throughout the process.

We take product quality seriously, and we ask that you inspect your order immediately upon arrival. If you receive an item that is damaged, defective, or incorrect, please contact us right away. To help us resolve the issue quickly, we ask that you provide a clear video or photos of the problem along with your order number and a short description of the issue. Our team will review the information and take the necessary steps to make things right, whether that means sending a replacement or issuing a refund.

If you wish to exchange an item for a different size, color, or style, the fastest way to receive what you want is to complete the return process first. Once your return is approved, you can place a new order for the item you prefer. This ensures availability and faster fulfillment.

Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If your refund is approved, it will be issued to your original method of payment. Please keep in mind that processing times vary and your bank or credit card provider may require additional time to post the refund to your account. If the return does not meet the eligibility requirements, we will notify you with an explanation.

Certain products may not be eligible for return due to hygiene, safety, or final-sale restrictions. These items will be clearly marked on their product pages. Used or damaged items not caused by shipping or manufacturing issues may also be ineligible for refunds.

If you need help at any point or have questions about your order, our team is here to support you. You can reach United Home Goods customer service Monday through Friday, from 9 AM to 6 PM, and we will be happy to assist with returns, refunds, exchanges, or any concerns you may have